Shipping policy

Every original painting that leaves the studio is signed, varnished, and packed by me personally. Here is exactly what happens after you order.

How an order works

When you place an order through the shop, it is an offer to buy. The contract becomes binding once I confirm your order by email. For originals I always send that confirmation personally.

Production and shipping times

Originals ship within up to 8 weeks of your order confirmation. I work between the studio and travel, so I would rather give you an honest window than a fake promise. You will get a personal note from me when your piece is on its way.

If you need a work faster for a gift or an occasion, write to me before ordering and I will tell you honestly whether it fits.

Where I ship and what it costs

I ship worldwide, free of charge. Every original travels fully insured at its full value. There is no cheaper option and no exception, because the insurance protects both of us.

Customs duties, import taxes, and local fees outside the EU are not included in the price and are the buyer's responsibility. Please check with your country's customs office before ordering, I cannot predict these costs for you.

Prices and VAT

The price you see is the price you pay. I run a small studio business under Austrian law (Kleinunternehmerin, § 6 Abs. 1 Z 27 UStG), so no VAT is charged and none is shown on your invoice.

Damages in transit

If your original arrives damaged, send me a photo within 7 days of delivery so I can file the insurance claim. Keep the original packaging until we have sorted it out, the insurer will ask for it.

If a package is not accepted at delivery

If you do not accept delivery and the package returns to the studio without a withdrawal notice from you, I will get in touch to arrange a second delivery. The cost of re-shipping is yours to cover. This is separate from your right of withdrawal. If you would rather cancel, just tell me within the 14-day window.

Delays beyond my control

I do my best to meet the delivery windows I promise. For delays caused by carrier strikes, natural events, customs holds, or other circumstances outside my reasonable control, I cannot be held responsible. I will keep you informed and help track things down.

For wrong delivery addresses or other information errors on your side, any extra shipping costs that result are yours to cover.